Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with Atlas Watch Co. This Shipping Policy explains how we process and deliver orders placed through atlaswatchco.shop.

1. Shipping Destinations

We offer international shipping to eligible destinations worldwide, including customers in:

Middle Eastern markets
European markets
North and South America
Other eligible international destinations

Shipping availability may vary depending on the destination country, local regulations, customs requirements, and available logistics services.

If shipping is not available to your location, this will be indicated during checkout or communicated before order processing.

2. Shipping Method

Orders are shipped internationally primarily by air transportation and international courier services.

The available shipping method may vary depending on the destination, order size, product type, and shipping requirements.

For wholesale and OEM/ODM orders, shipping arrangements can be discussed separately based on the order quantity and destination.

3. Order Processing Time

Retail orders are generally processed within 1–2 business days after successful payment.

Wholesale and OEM/ODM orders may require additional processing or production time depending on product availability, customization requirements, and order quantity.

Orders placed during weekends, public holidays, major promotional periods, or periods of high order volume may require additional processing time.

4. Estimated Delivery Time

Estimated delivery times depend on the destination country, shipping method, carrier, customs clearance, and local delivery conditions.

As a general estimate:

International Retail Orders: approximately 5–15 business days

Wholesale and OEM/ODM orders may have different delivery schedules depending on the order quantity, production requirements, and shipping method.

Estimated delivery times are for reference only and are not guaranteed.

Delays may occur due to customs inspections, public holidays, weather, transportation disruptions, carrier delays, or other circumstances beyond our reasonable control.

5. Shipping Costs

Shipping costs are calculated based on the destination, order weight, package size, shipping method, and other applicable logistics factors.

For retail orders, applicable shipping charges will generally be displayed during checkout.

For wholesale and OEM/ODM orders, shipping costs may be quoted separately based on the order quantity and destination.

6. Tracking Information

When tracking information is available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to become active after the shipment has been dispatched.

Customers are responsible for monitoring their shipment and responding to reasonable requests from the shipping carrier or customs authorities.

7. Customs, Duties, and Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT
Customs clearance fees
Local handling charges
Other fees imposed by the destination country

Unless otherwise stated at checkout or agreed in writing, these costs are the customer's responsibility.

Atlas Watch Co. is not responsible for additional charges imposed by customs authorities or local governments.

Customers are responsible for checking applicable import requirements before placing an international order.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

Full name
Shipping address
Phone number
Email address
Postal code

Atlas Watch Co. is not responsible for delays, failed deliveries, additional shipping charges, or returned packages caused by incorrect or incomplete information provided by the customer.

If you notice an error before your order has been shipped, please contact us immediately:

support@atlaswatchco.shop

We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped.

9. Delivery Delays

Estimated delivery times are not guaranteed.

We are not responsible for delays caused by:

Customs inspections or clearance
Local courier delays
Weather conditions
Public holidays
Incorrect customer information
Transportation disruptions
Government restrictions
Natural disasters
Strikes or other logistical disruptions
Other circumstances beyond our reasonable control

If your package is delayed, please check the tracking information first. You may also contact us for assistance.

10. Lost or Missing Packages

If tracking shows that a package has been delivered but you cannot locate it, please first contact the local delivery carrier and check with household members, neighbors, building management, or other relevant locations.

If the package remains missing, please contact us at:

support@atlaswatchco.shop

Please provide your order number and tracking information so that we can assist with an investigation.

11. Refused or Undeliverable Packages

If a customer refuses delivery, provides an incorrect address, fails to collect a package, or otherwise causes a package to be returned to us, additional shipping or handling charges may apply.

Any refund for an undeliverable or refused package will be processed according to our Return & Refund Policy after the package has been returned to us and inspected.

Original shipping costs and applicable return shipping or handling charges may be deducted from the refund where permitted by applicable law.

12. Wholesale & OEM/ODM Shipping

For wholesale orders of 50 watches or more and OEM/ODM orders of 500 watches or more, shipping arrangements may be discussed separately with our sales team.

Shipping costs and delivery schedules for bulk orders depend on: